A new baseline of employee expectations has emerged. But what exactly are the employees of 2023 looking for?

The results are in.

Using survey data from 370 business leaders and employees, Zendesk’s newly released Employee Experience Trends Report 2023 reveals key trends employers should focus on this year and beyond:

• Digital transformation is top of mind

• Workplace technology is a pain point for employees

• AI bots can help control costs and increase productivity

• Organisations will need to transform workplace technology to better support hybrid work, increase employee productivity, and control costs

Join Zendesk experts as the report is brought to life to give you all the need-to-knows for shaping your digital transformation strategy—to build an employee experience that retains your best people and protects your bottom line.

Zendesk is a service-first CRM company that builds support, customer and employee engagement software designed to foster better customer and employee relationships. From large enterprises to startups, we believe that powerful, innovative customer and employee experiences should be within reach for every company. We help HR departments optimize their workforce by keeping employees engaged and informed. Zendesk serves more than 150,000 customers across hundreds of industries in over 30 languages. Zendesk’s European headquarters is in Dublin, and operates offices in the UK and worldwide. Learn more at www.zendesk.co.uk

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